Welcome to our website! As we have the ability to list over one million items on our website (our selection changes all of the time), it is not feasible for a company our size to record and playback the descriptions on every item on our website. However, if you are an American with a disability we are here to help you. Please call our disability services phone line at (508) 548-8179 during regular business hours and one of our kind and friendly personal shoppers will help you navigate through our website, help conduct advanced searches, help you choose the item you are looking for with the specifications you are seeking, read you the specifications of any item and consult with you about the products themselves. There is no charge for the help of this personal shopper for any American with a disability. Finally, your personal shopper will explain our Privacy Policy and Terms of Service, and help you place an order if you so desire.

Now Hiring
Need Help? Call
508-548-8179

Return & Restock Policy

  • A restocking charge of up to 50% (fifty percent) for product(s) returns or change orders will be enforced after the product has been ordered for a client(s) project under circumstances beyond our control.
  • Custom Distributors does not accept the return of trim or accessory kits once they have been delivered.
  • Custom Distributors is not responsible for expenses, fees, or other costs incurred by customers as a result of defective or incompatible products.

All merchandise will be inspected upon return to our warehouse. Credits will be issued within ten (10) days of the date of actual return. Custom Distributors reserves the right to refuse return of any and all merchandise.

Damage Policy

  • Custom Distributors must be notified within five (5) days of the delivery regarding any concealed damage.
  • Any merchandise being returned must have it’s original carton.
  • Any merchandise being returned to Custom Distributors must be complete. This includes all manuals, use & care guides, registration material, as well as anything else packed with the original product carton.
  • Our delivery companies will not, knowingly, leave damaged merchandise unless otherwise instructed by the purchaser or agent of the purchaser.
  • There will not be an additional freight charge to exchange or return any item meeting the above guidelines.
  • Custom Distributors is not responsible for expenses, fees, or other costs incurred by customers as a result of defective or incompatible products.
  • Custom Distributors reserves the right to refuse a refund or exchange, or assess a charge for used or incomplete merchandise returned or exchanged.

Thank you for your cooperation. If you have any questions, please contact your sales representative